Tirna Electronics E Shop

Shipping & Returns



DISPATCH TIMES, P&P METHODS  AND CUSTOMS DECLARATIONS:


Orders are dispatched by first class post same day up until 4:00 pm (GMT), Monday - Friday,  11:30am Saturday.Nothing is posted on Sunday. You can expect to receive your order within 2 days by 1st class & Special Delivery, within 4-5 days European Airmail and within 5-7 days Worldwide Airmail. Please note that Customs delays may significantly increase delivery times.


Order are normally packed in a Mail Lite C/0 padded jiffy type bag.  There is also an invoice summarizing your order. IC's are packed in anti-static tubes, and other devices are embedded in anti-static foam and plastic to protect the pins from damage in the post.


For international buyers: a customs label will be filled out through the Royal Mail website and attached to the back of the padded envelope; along with a commercial invoice, required by customs officers and may be opened by them for their reference.  Please do not make requests for descriptions to be put on the customs label. 



OUR RETURNS POLICY


In the event that incorrect items are sent you, we are always glad to give full or partial refunds; plus return postage costs. Return postage should be by the same method whereby the goods were originally send to you.You may be asked to return the item(s), although we often allow buyers to keep the incorrect item(s) as an apology.



DELIVERY PROBLEMS


Deliveries may take longer during peak periods, such as Christmas and New Year.  We will keep you informed via e-mail if we anticipate any problems with your order.  If you have not recieved your order within the specified period mentioned in the item description, and holiday periods have been taken into consideration, then please contact us through our website.


If any part of your order is lost or damaged in the post, then we will attept to get the compensation from the Post Office. A full or partial refund will be given to you, see returns policy in item description for more details.  If you still want the item(s) you ordered (instead of refund), then we will deliver an identical replacement at no extra cost.


In the event that your order has a damaged item, or items, you are advised to make a return of the affected item, or items (see 'RETURNS POLICY' above).  Tirna will then send identical replacements, or if replacements aren't available a refund equal to the value of the non-replaceable item(s).

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